Shipping policy

Shipping Policy

1. Processing Time Because we operate a hybrid studio offering both original hand-painted works and made-to-order prints, processing times differ by item type:

  • Original Paintings: Please allow 3–5 business days for us to carefully package your artwork at our Singapore studio. Originals require special handling and export documentation to ensure they travel safely.

  • Art Prints & Merchandise: These are custom produced specifically for your order via our global printing partners. Production typically takes 2–5 business days.

2. Split Shipments (Important)If you order an Original Painting AND a Print, they will arrive in separate packages.

  • Originals ship directly from our studio in Singapore.

  • Prints ship from the fulfillment center closest to your location (e.g., USA, UK, EU, or Australia) to reduce shipping times and carbon footprint.

  • You will receive separate tracking numbers for each package.

3. Shipping Rates & Carriers Shipping charges for your order will be calculated and displayed at checkout based on weight and destination.

  • Originals: Shipped from Singapore via premium tracked services (such as DHL, FedEx, or SingPost Speedpost). We select the most reliable carrier for your destination to ensure the safety of the artwork.

  • Prints: Shipped via local postal services in your country (e.g., Royal Mail, USPS) through our production partners.

4. Estimated Delivery Times Once the order leaves the studio/printer:

  • Singapore Orders: 2–5 business days.

  • International Originals: 7–21 business days (Ships from Singapore).

  • International Prints: 3–10 business days (Ships from your local region where possible).

5. Customs & Import Taxes

  • For Prints & Merch: Since we use a global network of printers, most print orders are produced and shipped locally within your region (e.g., EU orders are printed in Europe). This often eliminates customs duties, though it is not guaranteed.

  • For Original Paintings: All Original Artworks ship from Singapore. International buyers are responsible for any customs and import taxes that may apply upon arrival. Asli Dane Kartal is not responsible for delays due to customs processing.

6. Tracking Your Order

  • Original Art: You will receive a tracking number that provides end-to-end visibility. Signature upon delivery is required for all original paintings to ensure they are received safely.

  • Prints: You will receive a standard tracking link once production is complete.

7. Lost or Stolen Packages If your tracking says "Delivered" but you haven't received it:

  1. Check with neighbors or your building management first.

  2. Check for a "Missed Delivery" slip from the carrier.

  3. If it is still missing, contact us at dane_asli@hotmail.com immediately. We will assist you in locating the package or filing a claim with the carrier.